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NATURAL DISASTER - SECURITY OFFICERS

First Aid Training is part of the basic PSIRA Training of a security officer and they should therefor know the basics on how to handle a minor injury. For all practical purposes, a security officer could therefore automatically become part of a first aid team when a medical emergency occurs.

IMPORTANT NOTE: If a security officer did not complete the formal PSIRA training, or can no longer remember exactly what to do or are unsure about what to do, then he/she should rather not partake in the first aid operations as an untrained person will probably cause more damage than good when trying to treat an injury.

On receiving a report of a medical emergency, the security officers must do the following:

SECURITY OFFICERS AT ACCESS POINTS

  1. Do a quick assessment of all visitors on site (visitors permits issued or access register signed) and submit the information to the Emergency Control Center (ECC).
  2. Keep radio channels and telephone lines open for communication via the ECC. Do not allow or make any private or business calls not related to the emergency for the duration of the incident.
  3. When the emergency services (ambulance) arrive at the site, immediately allow access and if sufficient manpower is available, send one security officer with the ambulance as an escort to direct the vehicle towards the scene of the medical emergency.
  4. DO NOT under any circumstances leave the gates unattended (closed or open) unless otherwise instructed.

SECURITY OFFICERS ON PATROL

  1. Report to the ECC (Emergency Control Center) and offer your assistance.
  2. Follow the instructions of the emergency co-ordinator.
  3. If instructed to assist the fire team with a rescue operation, report to the fire team leader and follow instructions.
  4. If instructed to assist the first aid team, report to the first aid team leader and follow instructions.
  5. When offering assistance, do so by following instructions rather than trying to take over the scene.

ATTENDING TO A MEDICAL EMERGENCY AFTER HOURS

A security officer on patrol after hours when discovering a medical emergency must:

  1. Make an alarm...contact a colleague security officers on duty via radio or phone and notify him of the medical emergency with information about where the injured person is situated, what the medical emergency is and how serious it is.
  2. If possible, obtain assistance from more security officers. The officer receiving the call, must immediately notify the emergency services (ambulance), site manager and customer (in that order).
  3. Determine if it is safe to enter the area, i.e. be on the look out for structural collapse, moving machinery, etc.
  4. Try to identify what caused the medical emergency.
  5. If safe to do so, make the person comfortable without moving him/her to much. If necessary depending on the threat, move the person to a safer area.
  6. If trained, star treating the person for the relevant injury with the equipment available at hand. If a security officer had no medical training, just make the person comfortable and call for help.
  7. Remain with the injured person until help arrives. Provide further assistance where required.
  8. Immediately write a statement about how, when, where, what and who discovered the medical emergency and provide as much detail as possible about the scene of the incident.

RECEIVING A CALL OF A MEDICAL EMERGENCY AFTER HOURS

A security officer manning a control post after hours when receiving a call of a medical emergency, must:

  1. Obtain as much detail about the Medical emergency and the person reporting as possible, i.e. Who is calling, Contact Number, Where is the incident, What happened, Are people trapped ,??? etc.
  2. Send a security officer(s) to the scene of the incident to investigate and react if required.
  3. Call the emergency services (ambulance)t and provide as much detail as possible.
  4. Notify the Security Manager of the incident and actions taken.
  5. Notify the Customer of the incident and the actions taken.
  6. Place security officers at access point on alert to prevent access into the hazardous area where the incident occurred.
  7. Place security officers at gates on alert to allow the emergency vehicles and persons involved with risk management onto the premises.
  8. Record all reports received and actions taken into the OB with as much detail as possible.
  9. Once the incident is concluded, write an incident report detailing all findings and actions taken.

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